The profession of a social worker is to help in the enhancement of the well-being of the humans living in a society. It contributes to the development of a better standard of living of individuals as well as of society. It improves and helps the community to solve various issues related to their work life, professional life, and personal life. Jamila is also a social worker who works for a non-government organization working for the welfare of the community and the people associated with it (Bonnycastle, 2012). She is dealing with a conflict situation with his superior named Dan where he refuses the authenticity of the suggestions she is making and the changes she wants to make in the organization in the making and implementation of its next five year plan. In this study, the discussion basically revolves around the social ethics and principles to be followed in an organization and the ways to handle the conflict that arises between its members.
Ethics and values of Social work
One of the possible responses that Jamila can give is to defend her proposals by facts and figures that supports her recommendations as it is a proven way that helps in understanding the needs of the community. It is generally a first thing to consider before engaging in any activity and making plans for any kind of work and is a subtle way to convince the other team members that the suggestions made by her are of noteworthy importance and will help in achieving the community goals as well as organizational goals (Carey, 2007). It is imperative to engage in understanding the community needs when it comes to work for CALD communities otherwise the structure of the community will be at stake and will not get any benefits from the works of the organization. In this case, it will affect the community as well as the organization as a whole. The other consequences that will arise out of this response will lead to a debate whether to consider her suggestions or not based on the facts collected. It eliminates the chances of arguments and will maintain the relationship that exists between the team members. This way of resolving a problem is an example of transactional leadership theory and will also help in reaching a conclusion as to which proposals have to be considered and which ones have to be eliminated. It will also help in developing a personality trait as culture and gender play a vital role that helps in the development of the personality of an individual. Hence, it is a positive approach to reach a decision (Pinnington, 2011).
Another possible response to be given by Jamila can be the acknowledgement of Dan’s views and seeking advice from him as he is the one who is superior to him and holds a position that comes from years of experience which cannot be neglected. This method supports the transformational theory of leadership which explains that interaction and communication plays an important role in an organization. It helps in making a solid relationship between the leaders and the followers and also encourages the sound and cool environment within an organization which is very necessary for effective and smooth working of an organization. On the other hand, it is also a responsibility of a social worker to maintain harmony and peace in the workplace and simultaneously keeping the dignity and competence value in mind (Kendon, 2001). The role of power relations also plays a major part in a working community and as Dan is superior in this game, he possesses the maximum power when it comes to age, gender, status, and culture. So, this way of response is relatively the best way that can solve the problem and the challenges Jamila is facing.
One of the possible actions that Jamila can perform could be that she progresses with her ideas with full enthusiasm and zeal and oppose Dan with the same force. This response is not generally acceptable when a team is involved in planning committee as this leads to the unhealthy situations of conflict. It may also happen that the ideas she is suggesting could be of greater benefit to the organization as the theory of contingency leadership suggests that a leader can perform at maximum levels in certain situations while in another he/she might give minimal performance. It completely depends upon the leadership style and behavior of an individual. If Jamila chooses this particular way of responding to this situation, it might create a kios and clashes which will hinder the work and purpose for which the organization is formed and has to perform (Pasini, 2015). This way of response will lead to destructive conflict rather than providing a solution to the problem and will result in affecting emotions, values, and principles of the organization as well as of the people concerned. It will affect the relationship of the organization to its community and the needs of community members will be overlooked, which should be of prior importance for an organization and it will also create a bad rapport of the organization and shows the lack of co-operation and understanding among the members within the company. The members of a non-government organization, especially social workers has certain ethics that they should follow as they are meant for helping and solving other’s problems not to behave in rude and rough manner and creating situations of conflict within its organization (Nadan, 2014).
Another approach by Jamila in this situation can be of influencing other team members out of the planning meetings. She can try to reach every team member involved so that she can convince them to have a look at her suggestions and to provide a hand for the support. This method of work can affect the competence value of the work ethics which describes that an individual working for an organization should practice in his/her field of expertise not to misrepresent his/her skills and abilities to get and move ahead. This way of doing things will also affect various other ethical principles like integrity, honesty, human relationship, and other important values and will harm the code of conduct of a company (Dion, 2012). Forming a communication strategy while working as a social worker is a very important concern and it is essential to note that how an information is perceived, understood, presented, and analyzed. This comes under classical theories of communication. It is crucial to make every team member understand the value of one’s opinions and suggestions and to analyze every element of a communication theory i.e. sender, channel, receiver, destination, feedback, etc. Jamila will have to avoid miscommunication and loss of time, instead she should undertake some effective measures to maximize motivation and proving the value of her suggestions (Berger, 2005).
In my opinion, Jamila should acknowledge Dan’s point of view and seek advice from him as how she should progress in this particular situation as this is the best approach to reach a conclusion and to make a decision beneficial for both the community as well as the organization. On the other hand, it will also help in maintaining ethical values and code of conduct within an organization and encourage the peace environment within the company.
Observing the whole situation and the keeping in mind the status and conditions of both the parties as well as considering the role of the community and the organization, it is very important for the members of the organization to work following the normal standards and principles and understand the code of conduct and ethics which play an essential role in any kind of profession (Mansbach and Kaufman, 2003). The needs of the community should be kept at priority instead of the personal conflicts that arises within the members who work for it. It is the duty and responsibility of the members to maintain harmony and peace within an organization and provides help and support to the society by developing a healthy environment for all to work with co-operation keeping in mind the sentiments of each and every person concerned. Therefore, it is important to note and consider each and every factor prior making any decisions for the community and the organization (Fellner, 2006).
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