Managing Service Response To Young People Essay


Discuss About The Managing Service Response To Young People In Crisis.



Legal policies are critical to every organization since they provide structures on how to deal with specific tasks in a lawful manner. Majorly, legal procedures may ensure safety in a working environment in different ways. To begin with, legal policies promote preparedness in emergency responses (Noe, Hollenbeck, Gerhart & Wright, 2006). This allows every department in an organization to develop strategies management that aid in mitigation and reduction of the impact of emergency situations.

Secondly, we have the promotion of personal and occupation safety for all workers and clients involved. This ensures every work activity does not affect the health and wellness of individuals hence promoting better output in an organization. Lastly, we have hazard identification and correction. Legal policies ensure inspections are appropriately conducted in a workplace to determine the magnitude of risks present in a work environment (Noe, Hollenbeck, Gerhart & Wright, 2006). This ensures unsafe conditions for working are corrected.

What specialist support services may the client require?

Specialist support services are offered to clients depending on the crisis involved. Specialist support services are only provided by trained professionals and may require a different kind of services. To begin with, we have conflict resolution. This includes services that aid in solving crisis situations. Secondly, we have alcohol or drug rehabilitation and interventions. This service is majorly offered to clients who are recovering from drug abuse. Thirdly, we have out of home care arrangements. Some clients may prefer to out of home care arrangements in cases they can’t live in their family home due to specific issues (Jigsaw Publications & James Bennett Pty. Ltd, 2012). Lastly, we have mental health support. This includes medication, diagnosis or therapy for clients who suffer from problems such as suicidal behaviour or self-harm.

What factors could contribute to a young person entering a crisis situation?

Young people are regarded to have higher chances of being in a crisis. This is because of being influenced by different issues in their lives including friends, society, family, school, or personal matters. For young people to enter into a crisis, various factors may be the result of such. This includes; abuse, neglect, mental health issues, relationships with other agencies or family conflicts such as lack of support or divorce.

Explain the principles of mediation and negotiation.

Mediation and negotiation are one best crisis intervention techniques that can be employed in solving a crisis. This technique is best employed when the client at hand is resistant or reluctant to change. Therefore, a negotiator assumes the role of encouraging a client to clear the air by expressing his or her anger frustration rather than fighting resistance. In the process, the negotiator identifies how the client interests coincide with his or hers, therefore, opening a ground for discussion on which parts of intervention are open to change or not (Bercovitch, & Jackson, 2001). In this area, a negotiator maintains flexibility on things that can be altered and ones that can’t be broken. For example, aspects that pose a danger to the client should be non-negotiable.

What are recognized characteristics of aggressive and abusive behaviour?

Young people who exhibit aggressive and abusive behaviour due to undergoing a particular crisis may be challenging to engage with hence pushing others away. This kind of behaviour may affect other young people around them, stakeholders or their family (Brooker, 2016). The characteristics of aggressive and abusive behaviour include; insults, threats regarding self-harm, physical abuse such as hitting other people, destroying property including personal items, sexual and social abuse or stealing.

What are the methods of promoting less aggressive/abusive behaviour?

In promoting less aggressive and abusive behaviour, different techniques may be used but may vary depending on their severity of behaviour or age if the individual. The methods involved may include; establishment of clear boundaries, emotional regulation training, problem-solving and coping training, motivational enhancement therapy to promote the desire for change, anger management training, family or personal training, assertiveness training, contingency management to encourage positive behaviour and lastly inclusion of school intervention.

What support agencies may you refer the client to?

In Australia, the young person protection is administered by both state and territory governments. Different departments are assigned the role of ensuring safety and well-being to young people in each state (Brooker, 2016). In the state of New South Wales, accounting client can get services from the department of family and community service. The department of health and human services for clients from Victoria state. The department of community child safety and disability services for clients from Queensland state. The department for education and young person development for clients from South Australia. The department of health and human services for clients from Tasmania. The community service directorate for clients from Australian Capital Territory and lastly, the office of children and families for clients from Northern Territory

What are potential repercussions of inappropriate interventions?

Lack of conducting an intervention carefully may result in challenges in the future of young person undergoing a crisis (Jigsaw Publications & James Bennett Pty. Ltd, 2012). Therefore, steps to provide a high-quality service should be considered. Potential repercussions include; loss of hope or esteem due to factors that promote suicide behaviour or self-harm, worsening of the crisis at hand, lack of trust in the organization providing the services and repercussions from people abusing the young individual.


Jigsaw Publications., & James Bennett Pty. Ltd. (2012). Manage service response to young people in crisis: CHCYTH608C. Torrensville Plaza, S. Aust: Jigsaw Publications.

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2006). Human resource management. China People's University Press.

Bercovitch, J., & Jackson, R. (2001). Negotiation or mediation? An exploration of factors affecting the choice of conflict management in international conflict. Negotiation Journal, 17(1), 59-77.

Brooker, J. (2016). Youth work training in historical and contemporary contexts: developing a new pre-service model for Australia.

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