Management skill refers to system of a company which is in the hands of manager. He has to manage to whole system of the organization to reach the business to its goals. An organization must have good and efficient management skills to run the business well in the country. If there is a good management skill in a company, then business can be run smoothly. These management skills may be factors of production which include labor, material, machine and money as the part of the management. The management system of the company in Australia is very much improved. The success of the company is totally depends on management skills of that company in Australia (McGrath, 2014).
It is important to note that before upgrading the management skills, the requirement of a particular area cannot be recognized by the company. More concentration has been on improving the managerial skills, which will be beneficial for developing the company in future. The manager of the organizations has to take the majority of the responsibilities. Moreover, the managers ought to be skilled enough in managing the people associated in an organization in Australia. The study will discuss the relevant management skills that need to acquire in order to ensure the organization’s development as a manager. The organization in Australia must evaluate the management skills system properly because the growth depends on its management system which is in the hands of manager and also employee of the organization (Gutierrez, 2016).
Need of Management Skills
Management skills are considered as an important tool of the organization in Australia by which the organization might be developed its potentiality to reach the organization at success point. ‘Rare Sense’ is treated as one of the most genuine tools of development of the organization. This tool is very important for the management skills because it keeps the organization at a leading boundary of technology and manufacturing of a product by which the organization might be lead to a top level of its success between the competitors in the market. The management skill is very much needed in the organization to incorporate the human and natural resources of the organization. Most of the departmental works in the organization are performed by the human resource and the manager because they are the most responsible persons in the organization. It also includes the capability of effective communication, ability of team management and strategic vision presence in the organization (Linell & Nordberg, 2014).
Implications of Management Skills
In order to maintain the skill of management, the manager of the organization needs to acquire the significant skills to communicate with the team members. Moreover, the efficient communication skills help in motivating the team members. Motivation of employees is essential to improve the performance of work in the organization. In the sense of management skills in Australian organization, the manager has to be a good listener who must understand the query of the employee and also has to be a good speaker. The manager of the organization has to give more focus on some particular approaches which have connection with the interpersonal communication between the employees and the manager. In case of implication of the management skills of the organization in Australia, there must have some appearances of good technical and managerial skills in the organization (Hwang & Ng, 2013).
Aims and Objectives of Management Skills
Management Skills of the organization is based on certain aims and objectives in Australia. The main objective of the organization is to provide better resources to people and have well behavior with the employees of the organization. The management skills have some development objectives which are as follows;
- The organization has the aims of creation of sound ground for action plan of the management in Australia.
- The organization provides natural resources and basic needs to the employee of the organization.
- Have creation of cooperation sense for incorporation and union among the people.
- Have the aim to develop the leadership democracy between the people through community programs participation.
Decision Making Management Skills
Management skills of organization are making various decisions to reach business at its success point. The organization involves some technical as well as departmental decision to produce more goods and make it better for people. It also makes some decisions about the design of the product, quality of the product, different processes and capacity to produce the goods into worldwide market segmentation. Management skills of the organization decide to produce the goods in some specific place where products can be sold in large quantity. It also makes decisions about the sales and marketing and the supply chain of the organization in Australia. Before making of these decisions the organization has to think about it because it relates the success of the organization in Australia (Blum and Cullen, 2014).
Role of Technology and Organization Behavior in Management Skills
Technology management refers to a system of management which is related to the technical fundamentals of a company. It is important for the company to understand the worth of definite technology in the organization it plays a very important role in the management skills of an organization because all the technical work of the company is to be performed by the technology management. If there is any technical issue in the company that is about either the computer system or about the technical software, it can be done by the technology management. The technology management is helps the company in various ways such as to make good relationship with the technical software company. According to management skills, it is necessary to solve any technical problem by technology management in the company to run the business successfully. The employees of the company has given the all time technical support because it can be happen any certain period of time. For this, a technology management skill in the company is very necessary (Ozorhon, 2012).
On the other hand, organizational behavior of management skill refers to the solutions and also imminent towards solution to many challenges facing by the company. Organizational behavior performs some of the important role in management skills of the company such as Diversity of marketing workforce, globalization and improvement of customer’s facility and creation of positive environment in the organization in Australia. The organization in Australia has to maintain the behavior channel in their preferred way of direction. The manager of the organization deals with the diversity of workforce to promote its company’s goodwill. Organizational behavior of management skills also helps the organization to create a work environment within the country because today is the era of competition and market become also competitive in Australia (Glass, 2013).
Action Plan for Management Skills
Having made investment in management skill it encourages the loyalty of employee and also improves the entire performance of the organization. Employees also feel satisfied in investing their money for future and also make contribution by the company for their growth and development in future. The Managerial skills also encourage developing the new plan for setting up the organization’s goals and objectives in across Australia. Another way of accomplishment of these goals and objectives is to use SMART goals process for specifically making the action plan for management skills. The SMART goal process refers to the process of developing the management skills of the organization in various ways. It is basically created for some specific, measurable and attainable process of the organization. The organization thinks about some management skills factors as when, what, who, where, why and how the organization will reach its growth point in Australia and also increases the number of possibility for achieving the goals of the organization (Schlief, 2014).
The organization in Australia takes action plan to obtain the management skills which indicates that what method and tools should be best to develop the management skills and what should be the duration of the plan. The organization has to decide the place where the action has been taken and what benefits the employees will get. These action plans help the organization to be more effective working plan and obtaining a good result which is taken by the organization. With the help of these action plans the organization can measure its information progress performance. A deadline is very necessary to develop the organizational action plan management skills in Australia. If the deadline is not maintained by the company, making of these plans is wastage of time because it is not possible to make action plan without a deadline for management skills (Rutten, Harting & Bartholomew, 2014).
Future Strategies of Management Skills
There are some strategies in the organization by which the management includes some strategic planning and strategic resources to manage the system of the organization. Strategic planning refers to a planning of the organization that how to run the business and how the business can reach its maximum goals and objectives and also see the needs of the organization related to the employee or the organization itself. It is to be stated that if the manager of the organization can understand the requirements and the verbal or non-verbal communication of the employees, it would be better for the management skills to motivate the team members. On the other hand, all the human and natural resources has to be maintained by management skills. There are various types of resources related to the organization to run the business properly. There is an optimum utilization of resources to manage the strategic system of an organization in Australia (Singleton and Nissen, 2014).
The strategic vision helps in achieving the pre-determined organizational objectives. The manager in the organization has to maintain the significant skills for communicating with team members. There are also some interpersonal skills in the management like verbal communication, non-verbal communication, negotiation, decision making, assertiveness, listening skills and many more (Davis, 2014).
Improving Communication Skills
From initiation followed by composition and delivery, decoding and feedback, a message follows a process called communication cycle. A message is expected to succeed in each and every stage of this communication cycle. So it is necessary to cautiously structure the message to address the audience’s requirements and expectations and be appropriate in choosing the channel of communication. However, communication is a two dimensional process which is considered successful only if a feedback is received to the message being delivered (Hynes, 2012).
Therefore, before starting a communication process, it is important to assess the listening skills of oneself. When a person is talking to another person, the former should show the latter is being heard by showing empathy and make efforts to understand other people’s perspective so that both the parties should arrive at a shared understanding. This in turn will help in enhancing the communication skills (Lane, 2016).
Methods of Improving Communication Skills
Implementation of successful communication competence is very important for success in almost every aspects of life. Many professions involve strong communication competence and people with excellent communication competence generally enjoy better healthy relationships with their friends, family and colleagues.
To enhance the interpersonal communication skills, one must follow the following steps:
- Respect People’s Emotions: It is very essential to respect other people’s emotions in order to gain respect in return. One needs to sympathize towards other people’s hardships and applaud their positive milestones. In order to do this, one needs to be concerned about what is happening in people’s lives.
- Empathize: A good manager needs to view a situation form other’s perspective to draw an understanding of the situation. It would be wrong to be biased or judgmental by predetermined beliefs and ideas. In order to avoid confusion, it would be advisable to offer personal viewpoints honestly and clearly.
- Encourage: While communicating it is important to encourage the listeners by praising them. Making the listeners feel welcomed, valued, wanted and appreciated while communicating. If the listeners understand that they are being valued, then they would give their best. Using effective body language and open-end questions would be appropriate method (Dainton & Zelley, 2014).
- Use Humor While Communicating: Including humor while communicating with others is considered as very effective. Doing this would create a comfortable atmosphere for discussion. It is also very essential to use appropriate situation for humor.
- Equal Treatment: It is important to treat each and every individual equally without supporting others. Encouraging the listeners to offers their honest feedback to ensure the message is not understood is essential.
- Conflict Resolution: A good manager should listen and understand a situation carefully derive a conclusion to avoid a conflict arising. It is important to listen both the sides of an argument.
- Positive Attitude: Maintaining a positive attitude towards all the aspects of life and be cheerful when things does not go as planned and learn from the mistakes.
- Powerful Written Communication: In an organization, nobody wastes time in decoding a poor formatted emails, wrong reports or complicated messages. Therefore it is important to make the written communication more effective and competitive that it could attract the attention of the desired audience.
- Impressive Direct Communication: To construct a good and long lasting relationship, one need to develop understanding and ability to respond constructively and positively to what the receiver has to say. Making an excellent first impression in direct communication. All direct communications are not verbal therefore it is important for the communicator to be a skilled at both listening and body language (Guffey & Loewy, 2012).
- Productive Meeting: Poor communication leads to poor outcomes in a meeting leaving people confused and frustrated. The basic rule of conducting a successful business meeting is by setting the objectives of the meeting and stick to it. For doing that, one needs to design a plan for meeting, get others involved, direct and control people during the meeting, recording significant points and ensure that participants in the meeting are able to understand what they are required to do after the meeting.
- Giving Impressive Presentations: The focal point of a fine tuned meetings is an simple yet impressive presentation, therefore it is important to plan the presentation by crafting the message by choosing right style and structure to ensure the message has clarity and maximum visual impact.
- Good Negotiation Skills: A skilled communicator needs to be a great influencer and negotiator to avoid and settle disputes. Persuasion is an art through which one can get others to agree on a certain point.
- Taking Feedback: Trust is also at the core of giving response effectively. To understand and being understood by others requires to be open about oneself and finding means to share information and invite them to share their views.
- Handling Critical Situation With Grace: A skilled communicator needs to keep the frustration level in control and speak up only when it is necessary. In some situations, one needs to avoid being aggressive and learn the art of collaborating with others to get the work done (Marx, 2015).
This was one of the determinants to measure the improvement of the interpersonal skill considered during pre-test. There is a great difference between casual listening and focused listening; therefore it is essential to understand the difference between the two. Focused listening also known as active listening is like listening carefully to someone speaking in a crowded market place (Baker & Warren, 2015).
Measures of Achievement
A person can cultivate the habit of becoming a focused listener by following the below mentioned steps:
- Giving Full Presence: No matter what is the purpose of a conversation a person is engaged, it is very important for a person to give full attention to the speaker. If a person is not present and attentive during a conversation, then that person is creating a hindrance to communication.
- Avoid Being Judgmental: To make a authentic and straight conversation with other, one must give up the predetermined thoughts and ideas and stop being biased. If someone thinks that he or she already knows what the conversation is all about, then that person is prevent one from hearing what other truly has to say.
- Listen Deeply: Listening deeply demands focus on the speaker, but more than that it demands a person to be genuine. When a person is listening from the depth rather than ego, the listener is present, calm and able to extract what the conversation is really all about (Jones, Bodie & Hughes, 2016).
- Ask Questions: All people do not have same thought process or same perspective towards a particular fact and hence it creates a misunderstanding between the listener and speaker. Therefore, it is essential for the listener to keep asking questions till the confusions are not cleared. In the process of doing this, the listener is creating a safe environment for a clear and straight conversation.
- Share Significant Message: When the communication barriers are eliminated, it gives way to smooth flow of communication with trust and hence key topics and facts can be discussed, feedbacks from both the ends can be received, solutions to the message or conversations can be invited from both the ends. When a person listens actively, they gain the respect of the speaker and are able to contribute to their maximum potential. By eliminating the fear of judgment, the listener motivates others to express their creativity (Weger et al., 2014).
Body Language (Kinesics) and Non-Verbal Communication
Body language is also a very important component in development of interpersonal communication. Occasionally, it sends stronger message than words. It is controlled by the subconscious mind of a person; there a listener/reader can in fact realize the difference between the thinking and speaking. Eye contact and facial expression is very essential while expressing a feeling and wearing a simple smile depicts confidence of a speaker. For example: a person is in a meeting a does not makes eye contact with all the participants, the meeting becomes a waste of time (Lewis, 2012).
Measures of Achievement
- Right Tone of the Voice: The tone of our voice says a lot about the attitude and behavior of a speaker. A high pitched tone depicts anger or aggression, a balanced tone expresses patience and calmness whereas a low pitch tone may signify grief or sadness. Therefore a speaker should use right tone while addressing people. The tone when the speaker asks question from the audience should be different from an occasion when the speaker answers to the queries of the audience (Lewis, 2012).
- Proper Proximity: The proximity between the speaker and the listener says a lot about the relationship between them. It defines the comfort zone of the people involved in communication. People decide their proximity on the following zones- public, social , personal and intimate. In a business environment, it is important for a person to be aware of the proximity that is required with the prospects.
- Appropriate Gestures and Postures: The communicator is required to take control of the gestures and postures. A speaker should use right hands movements to depict the action and maintain a right posture while sitting or standing while addressing the audience (Lewis, 2012).
Management skill refers to system of a company which is in the hands of manager. He has to manage to whole system of the organization to reach the business to its goals. An organization must have good and efficient management skills to run the business well in the country.
Management skills are considered as an important tool of the organization in Australia by which the organization might be developed its potentiality to reach the organization at success point. It is important for the company to understand the worth of definite technology in the organization it plays a very important role in the management skills of an organization because all the technical work of the company is to be performed by the technology management. Interpersonal communicational skills are also important for a quality output of an organization.
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