Organizational behavior is the way people in an organization interact with each other. The study is applied to improve the business and make it more efficient. The main aim of the report is to analyze the business of PC solutions and recommend the organization for change by identifying the problems that it faces. The author analyzes the strengths and weaknesses of the culture of organization and then develops a plan to bring changes in an organization. Leadership plays an essential role for helping the business role. The managers of an organization should have the skills that are required for effective management of organization. The report analyzes the leadership role that Frank should adopt to facilitate the changes (Choo 2013). Organizational behavior is the study of human behavior in an organization that differs from their personal behavior. An individual behaves differently in organization. So it is essential to analyze the group behavior as it greatly influences the working of an organization. Organizational behavior is divided into three levels that include micro level that studies individuals in an organization, meso level that is related to work groups, and macro level that analyze the behavior of an organization. A variety of methods of are used to determine the organizational behavior such as quantitative research, computer simulation and qualitative research. Organizational culture includes the cultural dimensions that an organization posses such as beliefs, rituals, values and symbols. There are various theories developed by various authors that are used in organizations to solve the problems that they face. The theories that are prominently used are systems theory, scientific management theory and bureaucratic theory of management (DuBrin 2013).
Review of the organization
The main purpose of the management consultant is to give recommendations to OC solutions so that the organization can overcome its problem and be efficient. A PC solution is an IT firm that supplies personal computers to its customers. It was established in the year 2007 by Frank Wallace IT professional. It is a small enterprise that started with just one employee the owner himself. The organization was involved in selling just desktops to the home users. Over the eight years the firm grew employing seventy five employees. The operations in an organization were divided into four categories such as administration, sales, services and software development (Parker 2015). Different department are managed by different personalities. Scott Punter is responsible for management of sales team as well as administration team. The sales team is comprised of twenty five employees while the administration team is comprised of five employees. The customer service department comprises of twenty five employees that is responsible for training, networking and software support, and hardware support. The administrative department is financial department that manages the debts and credits of the organization. It comprises of fifteen staffs. The software department is responsible for managing the software solutions for its clients. The PC solution being a small enterprise faces many challenges and issues. Its main priority is its customers. The company provides the software’s and hardware’s on the basis of the customer demand. The priority is to provide good service to its customers. The organization contains departmental heads, team leaders and employees that work for organizations benefit (Fullan 2014).
Challenges and recommendations
PC solutions face many issues and challenges. The owner of the organization Frank Wallace realized that the organization is not being able to satisfy the customers. The organization was unable to meet the customer’s software solutions, so the organization collaborated with software solutions to satisfy its customers. Software solutions were merged with PC solutions three years ago. The main issue was that even after merging with software solutions, PC solutions was not able to satisfy its customers. Even the employee satisfaction has been decreasing in an organization. Hence there are various changes that need to be incorporated in an organization in order to expand and grow. First is that the company does not have proper Human resource department. It is essential for organizations to hire proper and efficient leaders that are able to manage the working of an organization effectively. It is essential for the organization to hire the right employees for the right job (Greenberg 2013). Company should first of all set an HR department that would be responsible for hiring and selecting efficient employees for the operations, training the employees for the job and evaluating the performance appraisal. HR department is also responsible for listening to the queries of employees and try solving them. This will help the organization satisfy the employees. If the employees are satisfied then the customers will be satisfied as the employees will work hard. IT professional that re experienced in software development should be hired by the manager in order to satisfy the customer and provide the software that customer requires. The sales person hired should be from the marketing team so that they are able to sell the computers to its client. The manager that manages different teams and department should be expert and have a good leadership skills and qualities (Hogg and Terry 2014).
The work in the organization should be divided on the basis of the specialization. This means that the experts or the employees should be given the work in which it is efficient. This will help the employees save time and will also help in better and efficient production. Proper research is essential in order to find the challenges that the organization faces so that proper planning can be done to mitigate the issues. Leadership role plays an essential role. The leaders that manage the team should be experienced and knowledgeable. They should also have good communication skills so that they can coordinate with the other team members efficiently. It is essential for the leaders to motivate and influence employees to work hard. The departments in an organization are divided properly into various business hierarchies (Miner 2015). Maintaining a good customer relationship is essential and the organization should concentrate on providing effective after sale service to its customers. The aim of the organization is to maximize the profit and this can be achieved by decreasing the cost of production. Cost of production can be decreased by indulging in an efficient production of software’s and hardware’s (McShane and Von 2015).
Organizational culture can be defined as the culture that exists in an organization. This includes the values, beliefs, and attitude that the employers and employees in an organization possess. Organization culture helps in determining the behavior of an individual in an organization. Culture has a great impact on the people of organization as it helps in determining the way people dress, act and perform their jobs. Corporate culture is the business culture where the employers and employee interact with each other to accomplish the goals and targets of the organization (Nahavandi et al. 2013). A good work culture helps in developing the business efficiently as it helps in smooth running of the business. The PC solution is not much affected by the work culture as it employees only a small number of employees. The organization has a hierarchical culture where the work is divided on the basis of different hierarchies and specialization. Each team contains a team leader and set of employees tat work for the benefit of the organization (Alvesson and Sveningsson 2015).
Strengths of an organizational culture
The strengths of an organization can be measured using three measures. The first one is the thickness of the culture where the tick culture contains various assumptions while thin cultures few. The second dimension is extension of sharing. A strong culture is the one where the benefits of the firm are shared with all. The third determinant is the clarity of determinant of cultural strengths. This is determined by the product quality and customer service. There are two factors that affect the strength of the organizational culture. The firs is one is number of employees and the second is geographic dispersion (Robbins and Judge 2012). Since the organization has a small workforce and more localized operation kit contributes in developing strong cultures because of the beliefs and values that is easily developed and shared. Since the organization has an efficient networking and support system that provides efficient services to its customers the culture gets stronger. Different organizations have different perspective of viewing the organizational culture. Few believe that the organizational culture is strong if they are successful in maintaining the customer services while for others the quality of the products. Few organizations also believe in satisfying the employees in order to maintain a string organizational culture. It is essential for the firm to maintain consistency. It has a strong culture because each department is divided into different teams so that the organization is able to handle the work efficiently. Building a god leadership skills help in making the organizational culture or the work culture strong. The values of the organization should be shared equally for efficient corporate culture. Strong work culture helps in guiding the employees by making them powerful (Alvesson 2012).
Weaknesses of an organizational culture
The main weakness of the PC solution is that it is not able to satisfy its customers as well as employees. The culture and the beliefs of the organization are not clearly stated. Weak culture of the organization provides a very little guidance to its employees. The product tat it provides should be of good quality. Proper software should be developed in order to satisfy the customers. Some of the businesses have to face a situation where the circumstances are unavoidable by manager. The organizational culture greatly depends on the qualities and behavior that the manager posses (Wagner and Hollenbeck 2014). A leader should be such that whom the employees are ready to accept. Dominant coalition may impact the organizational culture in a negative way (Pinder 2014). Misalignment of the operation also leads to miscommunication that weakens the culture of the organization. The employee’s identity is threatened due to the loss of status and work culture. The vision and the mission statement are greatly supported by the culture of the organization. If the culture is weak then the mission of the company cannot be fulfilled. The main drawback is that the organization lacks a proper corporate or the work culture that should exist to ensure that the goals of the firms are fulfilled. Proper training should be given to employees in order to ensure that the work culture is strong. People from diverse workforce should be hired as it helps the firms maintain a good work culture (Nica 2013).
Planning and implementation
The next major step after identification of the issues and the problems in an organization is planning of the strategies to overcome the difficulties. It also involves implementation of the plans created at a right time and place. The first recommendation was that the organization should set an HR department in order to hire right employees and provide training and development. This can be done by hiring an experienced manager and allocating some amount of money from its budget for the set up (Wiewiora et al. 2013). The manager should concentrate on taking interviews and setting up the HR department hiring a set of professional that are experienced and knowledgeable. Division of workforce and specialization of the task is also essential. This can be done by identifying the field of expertise of employees and allocating the tasks accordingly. This will save the time for the company as the employees will now be able to provide the same product at lesser cost as well as time. Hence it will also help the organization solve the problem of cost minimization and profit maximization. The work culture should be strong. A proper leader should be hired who is able to manage the work of an organization efficiently. The company should hire the employees that have god knowledge and experience. IT professional will help the firm solve the problem of software development (B?schgens et al. 2013). The customer service department should be efficient in order to increase customer satisfaction. A proper promotional strategy and marketing can help the organization increase the number of sales. The organization should hire the marketing sales person that is experienced in sales field. Developing a proper promotional strategy such as use of digital marketing, direct sales, internet helps in developing a execute plan and also helps in profitable growth. The company should set a proper vision for delegation. Setting organizations goals and objectives will motivate the employees and influence them to work positively. It will help the employees achieve the target as they can know the path that they should follow (Belias and Koustelios 2014).
Leaders play an important role in an organization and help them achieve the target and goals of the organization. A leader is the one that influences its team to work better. It is the action of leading people. A leader is the one set a clear vision and goals of an organization. It motivates employees and guides them to build a good work process and morale. There are five basically roles that leaders need to play in an organization (Chen et al. 2015). A leader should be a good communicator and a good thinker. A leader is the one that is a good decision maker and a quick thinker for problem solving. A leader is also a good team builder and an image builder that maintains consistency. Effective leaders can help the firms solve all the problems by making a right and good decision. Since the aim of the organization is to earn maximum profit and produce a good quality product to satisfy the clients, it requires good and effective leaders with proper training and skills. An efficient leader also helps in providing proper training and development to its employees (Burgess et al. 2015).
Hence organizational behavior helps in determining the behavior of the human and employees in a workplace. PC solution is a small organization that employees small number of people. Leader plays an essential role in organization. The organization culture needs to be strong for an effective business. It should be strong and positive. Organizational behavior uses many techniques and methods to determine the culture of the organization. There are many issues and challenges that an organization faces and the main aim of the report is to provide recommendations to the owner of the organization to improve its culture. The main problem that an organization faces is customer and employee satisfaction. The organization fails to provide software that the customer demands. Even though the company has merged with software development solutions to solve its problem it still faces the issue of customer and employee dissatisfaction. The role of the leader is to motivate employees and influence them to work hard and achieve the set targets and goals. The theory that can be applied to PC solutions is bureaucratic theory developed by Max Weber.
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