The following article has concentrated on the ethical dilemma of the project manager on the provided video. It has analysed the ethical crisis by using doing ethics technique.
In the given video, a conversation between the project manager and the developer is evident. It is shown that the developer has made a commitment to one of the client to provide software with the required deadline within the deadline without informing the senior management of the organization. After developer has informed the project manager, an ethical dilemma has been aroused within the project manager. He has three different ways to respond to the situation, which will greatly affect the developer and his activity in both positive and negative manner, such as- He can scream on his teammate for his wrong step, he can ask politely his teammate to inform him first before making any commitment or he can communicate with his senior managers for the solution (Scenario 2: Development Methodology, 2017).
Doing Ethic Techniques can be used to analyse the ethical dilemma of the project manager. Doing Ethic Technique consists of eight different questions that are capable of highlighting different aspects of the ethical dilemma, such as- what is going on, what are the facts, what are the ethical and non-ethical issues, who is affected, what are the ethical issues and implications, what can be done about it, what are the options which option is the best and why.
What is going on: As evident in the video, the developer of the company has made commitment in front of the client without the concern of senior manager. This has stimulated the conflict between the developer and senior management. It has aroused an ethical dilemma within the project manager.
What are the Facts: In this scenario, the key facts are:
- The commitment of the developer to the client
- Restrictions of the organizational management to meet all the requirements of the client
- The ethical dilemma of the within the project manager to react on the issue, as he will be responsible for any kind of loss causes by this deal
What are the Ethical and Non-ethical issue: There are some ethical issues related with the situation. Such as- It is the responsibility of any organizational management to maintain the transparency level with the clients to avoid any kind of future risk. However, in this scenario, the developer has made false promise to the clients without the concern of higher authority, which is unethical for the organization.
Another unethical practice is without consulting with other organizational member taking any decision. Such practices are also not acceptable according to the business ethics. It is mandatory to maintain transparent and interactive atmosphere within the organization and all the organizational members must be involved in the decision making process of the organization. However, in this scenario the developer has not informed his senior management while taking the decision.
Who is affected: Several internal and external stakeholders are associated with the issue, they are- Organizational members, client. They will be affected by such practices. In order to meet all the requirement of the client and deliver the product within a shorter deadline, employees will need to take extra workload. Another stakeholder who will be affected by the practice is the client who has demanded brand new software from the organization with new features, if the product feature will not meet his satisfaction level and then it will affect his buying behaviour in future. Eventually, it will put a significant impact on the organizational function (Bruce et al., 2014).
What are the ethical issues and implications: Ethical issue that has been evident in this scenario is lack of transparency between the organization and its clients. As per the code of ethics, it is important for all the business organization to meet the expectation level of the consumers and maintain transparency level with them. It will be helpful for the organization to maintain a long-term relation with the local consumers. This ethics has been violated by the developer.
Such practices can be harmful for the relation between the organizational management and the consumer. It will affect the buying behaviour of the consumer in future. The organization might not be able to gain the trust of the consumer.
What can be done about it: In order to avoid such situation, the organizational management must maintain interactive relation with the consumers. They must clear all the queries and make things clear for the client to avoid any kind of future risk. They can use several communication tools as well to avoid such situation.
What are the Options: Some strategy can be adopted by the management to avoid miscommunication and misunderstanding, such as:
- Face to face communication
- Effective communication tool, such as- social networking sites, official websites of the organization
- Marketing agents also plays vital role in this field, as they can convey all the messages to the clients
Which option is best and why: Face to face communication is the best way to avoid any kind of miscommunication (Sekerka, Comer & Godwin, 2014). In this scenario, the organizational management can conduct team meeting to communicate about the organizational strategy and policy with other team members. At the same time, they can present their opinion and plan in front of the clients. It will reduce the risk of miscommunication and wrong organizational decision. It will help the organization to earn the trust of the clients.
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