Effective Business Communication: Processes And Performance Essay


Discuss about the Effective Business Communication for Processes and Performance.


Literature Review

Communication includes an act of transferring a message from one person to another (Louhiala-Salminen, 2011). Communication can be either verbal or non-verbal in nature depending on the process and manner in which it is conveyed. Communication is an important part for any professional as well as personal life. Communication is required at each and every life step. There are various types of communication as assertive, passive, aggressive and so on. In order that the message gets properly transferred to its intended sources it needs to be verbal and assertive in nature. I want to be an open and activists in order to enhance by verbal communication skills. I am a conservative and introvert person, hence this literature review will provide necessary concepts and skills that are required to attend to these areas.

Verbal Communication is the most preferred type of communication as in this case the indicated message is clearly expressed by the individual in either written or oral form (DeVito, 2007). Verbal communication is thus the use of languages and symbols along with gestures that entail communication to an individual. In order to develop skills of an open and as an activists in verbal communication there needs to several behavioral and conceptual learning that should take place. Thus, in order to evaluate skills for open and as an activist in verbal communication, the skills that needs to be developed pertains to having clear representation of ideas and concepts.

  1. R. DiSanza (2016) article, “Business and professional communication: Plans, processes, and performance.” published in Pearson provides various information reagrding communciation skills(DiSanza, 2016). Verbal communciation is an important aspect of communciation as it includes writing as well as speaking in words with clear instrcutions. For being open and activists in verbal communciation an individual needs to possess high grannatical skills, knowledge reagrding positive communciation and ways to provide assertive communciation to the other end.
  2. L. Smart (2007) article, “Learning by doing: Engaging students through learner-centered activities.” in the journal Business Communication Quarterly, pages 451 to 457 reflects the several apsects that an individual needs to learn while having a verbal communciation(Smart, 2007). This journal highlights sharing of information for an individual working in the field of business or in personal aspect by means of words. Generally, verbal communciation enunciates tone of voice and stress in order to express appropriateness in a consition. Verbal communcaition are used at large to commucniate to a large audiene, writing a personal letter to someone, talking to a person over the telephone and in other aspctets as well.

Language is another aspect of verbal communication, which provides a fixed frame of reference for a particular message (Conrad, 2012). Other functions of language in order for open and activists verbal communication includes descriptive functions, social functions and expressive functions. Receptive and productive language skills are the crucial aspect for a role of a successful communicator. Thus, along with the art of mastering basic language skill, receptive and productive skills needs to be made effective such that it becomes readily acceptable. There needs to be unbiased language for the purpose of intending such communications. While communicating there might be a scope for any distortions entering the message such that it is misunderstood or misinterpreted (Tuleja, 2008). Such types of discrepancies in message transmissions needs to be totally avoided. Thus, it can be understood for above that language plays an important role in verbal communication. In order that I emerge as an effective person in skills and areas mentioned, I need to encompass language developmental and grammar developmental skills as the form the central tool.

There are different formats of verbal communication available as well as spoken communication, which can be either in private or in public. Written communication which can be private correspondence or on one-to-one basis.

Along with interpersonal skills in communication development that includes development of language skills there needs to be developed behavioral aspects as well (Fann Thomas, 2007). Behavioral aspects of open and activists verbal communication includes being assertive in style and statement. Having a positive attitude towards development of such communication skill is necessary factor that promotes the good and high quality verbal communication. Certain aspects of non-verbal communication need to be integrated in verbal communications as well. Body language positivity along with positivity of language helps transfer an immensely positive message to the other end (Keyton, 2013). Further any potential barriers that might disrupt the message from entering the intended sources in the intended manner have to be overcome to allow for better transfer of information. The primary challenge in recognizing quality verbal communication and to be proficient in it, is to diagnose the key challenges facing the message. A communicator needs to select his or her medium of instruction as well that allows for proper transfer of information (Davids, 2008).

Professionals in organizations attain high levels of proficiency in verbal communications easily as against learning through courses. Practice is the best way that an individual can gain in especially communication field. Thus, regular practice to write or talk using verbal skills and allowing monitoring of such will help diagnose suitability of analysis. Skills and transfer of knowledge needs to be periodically reviewed and tested especially in communication such that they are suitable for practical applications (Conn, 2008). Thus, I need to improvise all relevant skills that has been discussed in this part of the work in order to become a desired professional with intended skill set.

Open and activists verbal communication is the most preferred type of communication skills that are used across organizations. Interviewers as well as organizations select candidates who have develop such at skill such that those can be applied in case for organizational communication. It is extremely important for me that I become the desired person with skills and knowledge levels thus, for such to happen I need to work on language, grammar, body language and similar skills in the area which can be done by undertaking the following action plans.

Action Plan

An Action Plan for becoming an individual capable in open and as activists in verbal communication includes several steps. It entails changing current communication styles and skill set thus there will be a need for rigorous activities that has to be undertaken in the next 6 months. There is a need to take up serious learning in the area of verbal communication such that its skills can be easily inculcated. Awareness regarding communication and several skills of verbal communication is already present and to further develop concepts and knowledge, a short coarse in communication course will need be taken up. Also a mentor will be able to guide through the process of taking up such course or referring to any relevant books or journals for the purpose.

Verbal communication is an essential skill in establishing organizational communication and for success in personal as well as professional communication. In CQU there is a short coarse available that can help develop this skill and knowledge in the area. The course is a 6 months short course post completion of which there will be a certification and a qualifying examination for the same. Hence, it will be an added advantage in the Curriculum Vitae with such communication course from such reputed University. This course has been referred to by many industrial personnel hence is of immense practical relevance.

Active reading sessions will also help develop skills and concepts related to Open and to become an Activists in Verbal Communication. CQU’s library is equipped with various books, journals, company magazines and case studies that pertain to the area of Communication; hence reading through relevant articles in the topic will provide good inputs. Along with traditional books, the library has internet connection that can provide access to various journals and articles from internet sources. A special feature of the library at CQU is self-help books that will increase knowledge and demonstrate applicability of communication tools.

An ideal mentor for providing guidance through to develop skills will be a University Professor. He or She can provide strategies in order to overcome any difficulties in communication and develop skills for open and as activists in verbal communication. He will also be able to highlight any areas of lag that needs to be attended to such that there are no problems that occurs in the future. Other programs and courses can also be suggested by him.

All the above strategies success needs to be tested in relative to practical experience in friends or colleague groups. A person well versed in this procedure will help rate the competence of such processes as well. A well planned self-diagnostic plan or tool needs to be also implemented such that periodic reviews and diagnosis of relevant facts can be achieved. This will also help track growth thus a personal journal will be extremely effective and allow to follow the desired path. Hence self-reflection is the key to attaining the desired goal in open and activist’s verbal communication in order to emerge as a successful professional.

Reference Lists

Conn, C. E. (2008). Integrating writing skills and ethics training in business communication pedagogy: A resume case study exemplar. Business Communication Quarterly, 138-151.

Conrad, D. &. (2012). Identification and instruction of important business communication skills for graduate business education. Journal of Education for Business, 112-120.

Davids, K. W. (2008). Dynamics of skill acquisition: A constraints-led approach. . Human Kinetics.

DeVito, J. A. (2007). Interpersonal Communication Book. The, 13/E. New York, NY: Pearson International.

DiSanza, J. R. (2016). Business and professional communication: Plans, processes, and performance. Pearson.

Fann Thomas, G. (2007). How can we make our research more relevant? Bridging the gap between workplace changes and business communication research. . The Journal of Business Communication, 283-296.

Keyton, J. C. (2013). Investigating verbal workplace communication behaviors. . The Journal of Business Communication , 152-169.

Louhiala-Salminen, L. &. (2011). Professional communication in a global business context: The notion of global communicative competence. IEEE Transactions on professional communication, 244-262.

Smart, K. L. (2007). Learning by doing: Engaging students through learner-centered activities. Business Communication Quarterly, 451-457.

Tuleja, E. A. (2008). Communicating across the curriculum in an undergraduate business program: Management 100—Leadership and communication in groups. Business Communication Quarterly, 27-43.

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