Communication Technology Of Adelaide Essay

Question:

Discuss about the Communication Technology of Restaurants Adelaide.

Answer:

Introduction

Restaurants Adelaide has decided to adopt the digital communication technology to enhance their business operations. Redcat Smart Point Of Sales has come up with some accounting management solutions and business management solutions by which the restaurant’s business operations can get embellished The employee staff can communicate with each other and the business operations can be really fast and effective with the assistance of the information and communication technology.

The report highlights the impacts of the social media, instant messaging, discussion forums, blogs, intranet and various other communication tools. Redcat Smart Point Of Sales applications contribution will be showcased in the report.

The brief history

The Restaurants Adelaide is a popular restaurant established in Adelaide, Australia and they are known to serve various kinds of delicious foods. They serve the customers of Adelaide various kinds of delicious foods from breakfast to lunch, from coffee to sweets. In breakfast, they serve the popular dishes like caramelised beetroot, Hommus, Porkbelly bacon, oven-roasted bacon, greens, sauces and others. In breakfast, they serve pasta to the customers. Also, spaghetti crab and spaghetti octopus are two delicious dishes of the restaurants. Also, they are known for Italian foods. Along with the spicy foods, they have been popular for serving quality sweets as well. Now they have decided to adopt the information and communication technology services for their premises. The information and communication technology can enhance the digital communication strategy within the organisation.

Source data: Using Social Media in the workplace to communicate

The social media can prove to be an effective tool in the restaurant workplace, the internal team communication can be greatly benefitted by the usage of social media applications of Redcat Smart Point Of Sales (Bhagat et al., 2017). In Restaurants Adelaide, there are separate departments for cooking of food, each department has been given the specific responsibility, still they need to collaborate among themselves for better preparation of food, the collaboration procedures can get eased with the advent of Internet, smartphones, and the social media applications. The cook can discuss with each other and can know the progress of the preparation of food (Yang, 2017). The manager similarly can be aware of the progress of the food and can assure the customers that the food will be delivered within time. The social media apps can help the cook to communicate with the waiter as well. The cook after preparing the food can immediately acknowledge the waiter to deliver the food. The cook can immediately inform to the managers if the vegetables or any other items get exhausted. Thus the social media can play an important role in Restaurants Adelaide.

Communicating companywide employee recognition

Redcat Smart Point Of Sales delivers value through restaurants’ procedures, restaurants’ solutions, restaurants’ employees (Kang, Tang& Fiore, 2014). The employees of the restaurant if gets registered to the Redcat Smart Point Of Sales, the managers of the company can come to know the number of employees in the restaurant. The manager of the restaurant can track the employees if they get connected to the Redcat Smart Point Of Sales’ site. The manager can get a glimpse of all the employees who are online and who are active. In this way he can recognise the registered customers and he can divide the responsibility among the employees. The manager can analyse any query or any issue raised and can provide immediate solutions to the group chat (Drago, 2015). The employees can get the solutions immediately and can work with full efficiency, Thus the restaurant adopting the information and communication technology can be significantly benefitted. The delivery boys deliver the food items to the respective customers’ destinations, thus the manager can know the food products are being delivered properly or not, also the if the delivery boys face any problem the manager can solve the problems immediately.

Boosting workplace motivation through innovative communication tools

Redcat Smart Point Of Sales provide various kinds of communication tools to the Restaurants Adelaide. The intranets, the chat rooms, private as well as group messaging can be beneficial for the restaurant (Utama et al., 2017). The intranet connections can help the employees to connect to each other within the same organisation. The intranets can be treated as a communication platform which can be helpful to connect to the external data sources like Google+ and other similar social media sites. The Business Intranets have become the standard in maintaining the data including the protocols, branding, logos and other resources. Restaurants Adelaide can be similarly benefitted by the Business intranets. The chatrooms, the group messaging and the private messaging can prove to be an effective tool for carrying out the business operations of the restaurants (Arcese et al., 2014).

The chefs, the cooks, the serving staff, the dishwashers, the hosting staff, the bus persons, the delivery boys and the manager can communicate with each other via these innovative communication tools. The chat room can be helpful while the manager wants to communicate with all the employees and want to convey message all at the same time. The Instant messaging can be helpful for those employees who one-to-one communication; it can be helpful for the manager who wants to convey messages to an individual employee.

A discussion forum can also become effective means of communication (Law, Buhalis & Cobanoglu, 2014). A topic can be raised by some employee of the restaurant. The topic can be debatable as well. The employees can give reviews to the discussion forum, thus all the employees along with the manager can get an overview of the particular topic discussed. Also, the managers can analyse the topic discussed in the discussion forum and can take necessary actions.

The internal blogs can be fruitful for the restaurant as well. The employees - the chefs, the cooks, the serving staff, the dishwashers, the hosting staff, the bus persons, the delivery boys and the manager can connect across all departments, because of the internal blog, the employees can stay up-to-date about the restaurants’ news update and the restaurants’ adopted new policies (Cline, 2014). The manager can send audio messages to the employees in the form of podcasts.

Implementing instant messaging/group messaging, discussion forums and chat rooms in the workplace

The instant messaging can help the restaurants’ managers to take quick actions, thus the business operations can be carried out in agile and effective manner. The chefs, the cooks, the serving staff, the dishwashers, the hosting staff, the bus persons, the delivery boys and the manager and other employees all can communicate with ease with the assistance of instant messaging feature from Redcat Smart Point Of Sale and remain connect with each other all the time (Cobanoglu et al., 2015). If any kind of issues incurs, the managers via instant messaging can inform a single employee or can inform all the employees in a single group messaging platform. Sometimes, it may happen any customer is dissatisfied with the restaurant’s service, the customer can complain and the manager by instant messaging can solve the issue. The discussion forum allows the employees to raise any question and issue and discuss the same in the forum (Chewning, Lai & Doerfel, 2013). All the employees are welcome in the forum, they can present all their views and based on that the manager will access all the aspects and can take vital decisions accordingly.

Podcasts, internal blogs/vlogs as a means to communicate to employees

The manager can communicate with the employees by sending the podcast to the employees. The audio files send a podcast to the employees will contain the important message that the employees must take into consideration, must follow (?eri? et al., 2014). Similarly, the internal blogs and the vlogs from Redcat Smart Point Of Sales can be really helpful. The managers can create training videos, they can upload videos messages and behind the screen, footage can increase the employee engagement and the employee retention. Infographics is another mean by which the marketing team of Restaurants Adelaide can demonstrate the marketing strategies (Saeed et al., 2016). The infographics help to communicate instructions very easily and quickly.

Using an internal intranet/social Intranet for employee interaction

The intranet facilitates the better internal communication. The restaurants’ employees can stay connected with each other all the time; the employees can share staff news as well as announcements with the help of intranet (Linstone & Phillips, 2013). Thus the corporate information can be shared anytime anywhere anytime. The intranet can also facilitate the share of the resources and the best practice. The intranet provides a platform, a virtual workspace. The virtual workspace encourages teamwork and it is the place where the resources can be stored and can be shared (Morrison & Gomez, 2014). The manager, as well as the restaurant trainer, can use the platform to train the staff and the employees of the restaurant premises. The restaurant trainer can share online training materials with the staff via this platform. The intranet even can provide the enhanced customer service. The customers can give feedback and based on the feedback the restaurant can take actions.

Conclusion

It can be concluded from the above discourse that the chefs, cooks, serving staff, dishwashers, hosting staff, bus persons, delivery boys and the manager can be benefitted by the Redcat Smart Point of Sale application. The adoption of internet technology can give Restaurants Adelaide the edge to perform the business activities in agile and effective manner. Redcat Smart Point of Sale comes with multiple information and communication technology features that can improve the customer service for the restaurant has been discussed in the report. The impact of social media, the aspects of instant messaging, podcasts, and the discussion forum that can ease the communication process between the employees have been showcased in the report. Thus Restaurants Adelaide must adopt the intranet technology for enhancing the customer experience as well.

References

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Cobanoglu, C., Yang, W., Shatskikh, A., & Agarwal, A. (2015). Are consumers ready for mobile payment? an examination of consumer acceptance of mobile payment technology in restaurant industry. Hospitality Review, 31(4), 6.

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Morrison, S., & Gomez, R. (2014). Pushback: the growth of expressions of resistance to constant online connectivity. iConference 2014 Proceedings.

Saeed, H., Shouman, A., Elfar, M., Shabka, M., Majumdar, S., & Horng-Lung, C. (2016, December). Near-field communication sensors and cloud-based smart restaurant management system. In Internet of Things (WF-IoT), 2016 IEEE 3rd World Forum on (pp. 686-691). IEEE.

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Utama, D. N., Lazuardi, L. I., Qadrya, H. A., Caroline, B. M., Renanda, T., & Sari, A. P. (2017, May). Worth eat: An intelligent application for restaurant recommendation based on customer preference (Case study: Five types of restaurant in Tangerang Selatan region, Indonesia). In Information and Communication Technology (ICoIC7), 2017 5th International Conference on (pp. 1-4). IEEE.

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