Behavioral communication is defined as a psychological construct to influence individual differences in the expectation, requirements and thoughts for the substitutes for more direct and open communication. As stated by Burns (1995), the tendency of people is to express the feelings, requirements and thought for the indirect messages and impact of behavior. As per the case study Jean was an experienced employee of a large organization. Jean seems to be angry by the unethical behavior of the head of the department.
1. Three approaches:
The person avoids conflict and confrontation by avoiding the topic at hand (Manning et al., 2013).
Jean- “I do not like the biasness in the work environment”
Manager- “your work load is adequate with the work stracture”
Jean- “ok, thanks”
The person is heavy-handed and makes the personal attack for the issue (Schlenkrich & Upfold, 2009).
Jean- “I am not being paid for what I am doing according to the work load”
Manager- “we are paying you adequate money for the work”
Jean- “Sorry sir, it is not possible for me. Either you have to increase the salary or you have to reduce the work pressure.”
The person is clear, calm and prepared to repeat what she has to say (Limbare, 2012).
Jean- “respected sir, I am the experienced employee of your firm. I have provided excellent service in your organization. I have done each work which you have allocated for me. Therefore, may I expect salary increment and higher designation in your firm?”
Manager- “we are monitoring your performance. If the performance will good, then ww will talk to the higher management. If possible, we will surely provide salary increment to you”
2. Advantages and disadvantage of each approach:
Jean has requested the management about the unethical behavior at the workplace. It is observed that she has an experience of 6 months, but the management has treated her as a new employee and allocated huge task pressure on her. As stated by Manning et al. (2013) the submissive approach has positively influence the quality of the messages in the organization.
It has been observed that such submissive approach does not influence psychological development and self-empowerment (Manning et al., 2013).
The aggressive approach helped Jean to raise their voice against any unethical discrimination. It has been observed that the in society the persons have played a partial, role in the overall communication process that can now be tracked and mapped in the person’s brain (Manning et al., 2013).
The aggressive behavior of Jean may create violence in the workplace (Limbare 2012).
The assertive approach may create a positive relation between Jean and the management. The employees have presented their issues to the management and influenced them through the active communication strategy. It has been observed that the person has suspended everyday’s consciousness then the persons can conduct their reading, writing, speaking and analytic judgment (Manning et al., 2013).
Good presentation skill and expression is required for the assertive approach. Sometimes the response of the employees does not activate the emotional feelings of the management. The psychologist has said that the intrapsychic task of paying attention increase the experience of the employees (Manning et al., 2013).
3. Benefits of these approaches:
As stated by Schlenkrich and Upfold (2009), the social problems have been understood by the managers and guidelines have been provided accordingly. Jean has faced the discrimination at the work place. In this situation, employees usually take an aggressive approach or submissive approach. Either the employees have requested the higher authority or shouted against the injustice. As argued by Limbare (2012), the employees have influenced by trhe leaders and the leaders have focused on the requirements of the organization. The submissive approach works in the conversation between the general employees and the management. The aggressive approach has smaller benefits. It has improved the situation quickly but created workplace violence (Burns, 1995). Assertive approach has created a good communication between the manager or the supervisors and the higher managers.
After facing the workplace issues due to the management decision, Jean has planned to discuss with the management. Jean may implement any one of the approaches from the three approaches. However, the Assertive approach would be more beneficial for her because she can express her opinion in front of the higher authority and convince the higher authority to resolve her issues.
Burns, G. (1995). The secrets of team facilitation. Training & Development,49(6), 46-53.
Manning, C. A., Waldman, M. R., Lindsey, W. E., Newberg, A. B., & Cotter-Lockard, D. (2013). Personal Inner Values–A Key to Effective Face-to-Face Business Communication. Journal of Executive Education, 11(1), 3.
Schlenkrich, L., & Upfold, C. (2009). A guideline for virtual team managers: The key to effective social interaction and communication. Electronic Journal Information Systems Evaluation Volume, 12(1), 89-118.
Limbare, S. (2012). Leadership styles & conflict management styles of executives. Indian Journal of Industrial Relations, 172-180.