1. What communication methods (verbal and non verbal) do you use to communicate with clients and co-workers?
2. What internal communication strategies have you helped to develop, that are used within your organisation?
3. When communicating with others (written, digital media or verbal) what things are important to consider?
4. Explain how different communication styles and techniques can impact on person centred and rights based approaches. Cross-cultural communication protocols.non-verbal communication cues motivational interviewing versus coercive approach collaboration versus confrontation
5. List the factors that commonly contribute to the development of communication barriers and create solutions for each.
6. What strategies and techniques might you use to solve problems and resolve conflict?
Nonverbal communication along with verbal communication is most effective way of communication as it shows what we truly feel about the situation and helps to build a good impression and friendly relationship with client and coworkers. It involves body languages like eye contact, facial expressions, body postures, dress, appearance, pitch and volume of voice etc. I usually meet clients and colleagues with a simple smile and a firm handshake as it shows my confidence and excitement level to work with them. It helps a lot to understand about my coworkers and clients as well. I observe their body gestures, behaviors, facial expression so that I can have an idea about the way they are feeling and can understand the words they are saying whether matches with their body language or not. I am usually polite and try to make my eye contact and give my full attention to clients and colleagues while communicating (Lucas, 2017). I avoid any important conversations or decision-making situation when I feel stressed as mental health is important at work place. It is necessary to be calm and motivated first, which helps me to be more positive and effective towards my work and dealing with others. As it is important to connect with people and understanding them, makes work environment motivated and cheerful. Talking about verbal communication when I have to share any new ideas or plan I usually give an oral presentation or speech about the particular topic.
As we know effective communication is very important to interact with customers and business partners. Internal communication is also important and it is ignored by many organizations. So, to improve internal communication within my organization I had suggested to have casual face to face interaction once in a while where everyone is allowed to share feedbacks, work progress, their motivating stories, innovative ideas, issues regarding working environment even criticisms etc. It also helps coworkers to understand each other and solve the issues coming in a way to success. This also helped to motivate employees and to work more efficiently. I also suggested them to use inclusive communication strategies where employees can take part in decision making process for day to day activities. Another strategy that I suggested was to connect coworkers via social medias (Managing Organizational Communication, 2015). Communication between employers and employees via social media helps coworker to feel as they are also important part of the organization. These strategies keep them positive and motivated to work hard. These strategies were successfully applied and made communication efficient between coworkers.
People should always be polite and show respect while communicating with others. Whether it is verbal, digital media or written, communication should always be clear and concise. In case of verbal and non-verbal communication people must pay full attention to the speaker and be personable i.e. being friendly. While communicating through calls, anything that distracts should be completely avoided. We should always introduce ourselves with a smile. We should always try to behave in a way that makes a good impression on others. We should not use any words or phrases that offends people (Chun, 2015). We should always be open minded and ready to receive and share feedbacks. While communicating we should talk in positive way with positive attitude that keeps other motivated as well. In case of any stressful situation we should try to understand mental condition of the person and make them feel relax and comfortable.
Person centered and rights-based approaches:
A person-centered approach is limited to single person interest while a right based is holistic in approach. One’s way of communication shows a person interest whether it is for their own benefit or for others.
Cross cultural communication protocols:
As every culture has specific set of value behavior which may not be known to people from other culture. This may send sometimes wrong message and can create a barrier to effective communication (Rosenthal, 2016).
Nonverbal communication cues:
In some country making eye contact and speaking in high tone while communication shows the speaker is bold and confident. While the same thing in other country is shows that one is challenging or disrespecting another person.
Motivational interviewing versus coercive approach:
Motivational interviewing is a process to help the client in reading their goal by counselling or through consultation. But often the technique one is using to motivate should be in a good spirit or it may go other way. If one is forcefully trying to impose decision on others then the outcome will be negative.
Collaboration versus confrontation:
Communicating in an effective way may collaborate people and can lead to mutual benefit to all. While having a negative approach may to a confrontation between groups which eventually give rise to a dispute (Crinchton, 2013).
The factors that commonly contributes to develop communication barriers are as follows (andrews, 2015):
Emotional barriers: Many people feel difficulty to express their emotions which may be due to fear of criticism or failure.
In case of this barrier people around them such as friends and coworker should help the person to gain confidence and make them comfortable. They should address the problem that is troubling the person and try to gain their trust so that they can talk openly.
Poor listening: Some people can’t concentrate on what speaker is saying. They lack focus and concentration.
To be a good listener one should stop multi-tasking at the time of listening to the speaker, make an eye contact and pay full attention to them.
Language and cultural barriers: People from different place might face difficult to communicate as they have different culture and language.
To overcome these barriers, employers or employees must at least learn about the basic things about the other culture and language to communicate properly.
Psychological barriers: If person is in stress their mind might be preoccupied with personal thoughts.
Stress management classes could help people to manage their stresses and focus on personal as well as professional life.
- We need to understand the situation and hear the both side of stories. Sometimes, hearing the stories makes the parties feel better as they are given chance to share their part of the story(Stringfellow, 2012).
- The main problem should be properly acknowledged and understanding the person complaint and frustration helps to resolve the conflict.
- We need to have patience and act wisely to make decision so that it does not give rise to any other conflict.
- We must focus on the issue rather than the individual.
- Coercion and intimidation should be avoided at it only resolves problem for short period of time.
- Ethical communication is the communication where people are truthful, honest and avoid immoral behavior. The communication that do not reveal the truth or conceal the facts and is done with an intention to harm another person is not ethical(Button, 2017). Honesty, commitment and consensus building are some of major aspects of ethical communication. Ethical communication applies to every work place or environment. Any companies or organization that aims to be ethical and social should give priority to the ethical communication. Ethical behavior and communication helps employees to trust company and follow company rules and regulations properly. It also helps to make work environment positive and workers motivated.
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