Business Information Systems: IT Industry Essay


Describe about the Business Information Systems for Business IT Industry.



The recent developments in the IT industry have been associated with offshore practice and thus various firms are capable of enhancing their IT capabilities. The efficiency of offshore outsourcing has to be reviewed in context of the reported cases of success in IT offshore practices. The gradual reduction in the success rate of offshore practices could be apprehended differently owing to several reasons. Management of the outsourcing operations create several setbacks for the IT industry which could also be reflected in the industrial context despite the scope for diffusion observed in the industry (Beynon-Davies, 2013). The primary accomplishments of an organization from offshore practices in IT industry are related to reduction of costs, access to new technologies, improving the assortment of services and enabling a higher degree of flexibility. The offshore practices are implemented in unison with the training and development of staff for aligning the objectives with the industrial context. The assumptions for problems in the practice of offshoring could be recognized in advance through review of different references to the scope of offshore practices in IT industry. Evaluation of the prospects for issues in the later stages as well as in context of the present dynamic scenarios could enable an organization to escalate productivity as well as improve the value proposition. Competitive advantage could be acquired through the offshoring activities resulting in improvement of an organization’s capability to recognize external solutions (Ward & Peppard, 2016). Therefore the problem statement which could be derived in case of offshoring indicates the capability of managers and the risk factors which could restrict the proficiency of managers in catering the requirements of the evolving marketplace. The varying implications of the processes related to offshoring in present contexts as well as the underlying aspects of the offshore practices in IT industry in the future have been illustrated in the report below.

Definition of offshoring:

Offshore outsourcing is considered with reference to the assignment of non-core activities concerned with internal production to an external agency or individual in a foreign country. The foreign country is selected in such a manner in outsourcing which suggests that the products and services of the organization are not accessible in the country (Rainer et al, 2013). The emerging prospects in the global workforce as well as the proliferation of ample opportunities to develop the scope of progress in the information technology industry and creation of strategic advantages are some of the profound benefits of the organizations which are derived from offshore outsourcing activities. Offshoring has been prominently associated with benefits such as acquisition of a viable perspective related to the available and nascent market opportunities as well as the availability of skilled labor at low cost. The risk factors associated with offshore practices could be understood carefully through a review of the distinctiveness of offshore practices as compared to outsourcing. The benefits of Offshoring are often confused with outsourcing and therefore, the ambiguities are evident. Addressing the distinct definitions of the offshoring and outsourcing as used in context of the IT industry could be used as a plausible insight for resolution of complex business situations (J?rvel?inen, 2013).

Offshoring vs. outsourcing:

The consideration of outsourcing and offshoring as synonyms leads to the induction of various ambiguities. The definitions are considered similar due to the involvement of a third party or country in them. The capabilities of the organization have to be realized in accordance with the requirement specific to the organization (Galliers & Leidner, 2014). The standard difference between the two terms has to be evaluated with respect to the preferences of an organization such as offshoring is defined through the situation of production unit or acquisition of competitive advantage in the form of low costs, minimal capital investments and the availability of workforce in a foreign country. On the other hand, outsourcing is considered as the execution of organizational activities through the use of a third party contract. The outsourcing process is considered as the assignment of specific components of the production process to a third party. This indicates that the third party is also liable to outsource the services to another entity. The difference between the descriptive implications of offshoring and outsourcing suggest an increase in the cumulative impact on distinct individuals. Offshoring is responsible for hiring capable vendors who can deliver required proficiency in the workplace activities alongside the realization of cost advantage (Reich & Benbasat, 2013). The development of outsourcing initiatives are related to contracting which is observed in the domestic context as well and is largely associated with involvement of an external organization. The use of offshoring has become prominent in the recent time with a possible relocation to a different country primarily involving the transition of a specific business function. The demarcation between offshoring and outsourcing activities in context of the IT industry resulted in proliferation of contemporary aspects of delivering IT services such as Business Process Outsourcing (BPO) and the prevalence of these services in the large continents such as Europe (Stair & Reynolds, 2013). The different vital yet tedious tasks such as accounting, support services, intra organizational mail distribution and data entry jobs formed the majority of tasks which are assigned for outsourcing in the IT industry. While the applications of offshoring could be derived from the various new implications observed in the business environment of the modern IT industry, the pitfalls also deserve adequate mention in literature as valid sources of information required for the sustainability of managers in the increasingly complex business scenario in the IT industry. The proliferation of more number of companies in the IT sector is also associated with a substantial rise in the volume of tasks and the variability which could create formidable setbacks for the organizations. The study of different positive as well as negative implications related to offshoring practices in IT industry which could generate reasonable suggestions for the problem statement which is directed towards identification of the opportunities as well as threats posed by an enterprise to a particular industry. While use of geographical innovation and integration of flexibility in the offshoring activities have resulted in reasonable improvements, the hidden costs as well as communication barriers have created distinct situations for IT organizations which are difficult for resolution(Ristov, Gusev & Kostoska, 2012).

Positive implications of offshore operations in IT:

Information technology has progressed a lot more than just being a business function. The use of information technology has to be reviewed with the references to numerous benefits which could be acquired from offshore activities (Willcocks, 2013). The foremost positive implication is associated with the economic factors which are reflected in the economic and functional aspects. The consistently increasing cost pressures would be an incessant entity and therefore the requirement of organizations have to be augmented for realizing the aspects of outsourcing in IT and manufacturing services. The use of capital savings in the sustainability of a business has to be considered as a necessity for the organization since reports have indicated that offshoring is responsible for almost 60% of the savings in the exiting activities of the enterprise. Therefore the consideration of economic factors in order to validate the application of offshoring serves as a profound contribution. Thereafter, the continuity of the offshore activities is realized as a formidable advantage in terms of traditional compliance to models characterized by expansion and renegotiation (Pearlson, Saunders & Galletta, 2016). The offshore models of service in the IT industry are characterized with the inclusion of BPO and KPO as rational choices for realizing productivity in IT related tasks. The emphasis on the existing supplier relationships could also contribute to the realization of positive outcomes from an offshoring initiative. The emphasis on supplier relationships is associated with the design of global delivery models which could be utilized effectively for leveraging capabilities in offshoring to obtain extension of supply chain relationships. The next advantage which can be calculated for the offshore activities in IT sector is the maturity of infrastructure. The improvements in the communication and information systems technology for distribution of data, telecommunication, data and voice call services as well as the infrastructural elements which need to be complemented with the training and development alongside a viable platform to acquire flexible resolution of complex issues. The services of IT infrastructure vary according to different geographical jurisdictions and the relevant levels of innovation in technology and hence infrastructure maturity can be considered as a representation of the feasibility of an offshoring activity as well as the resultant of a sustained association of an organization in the offshore business initiatives (Petter, DeLone & McLean, 2013). The association with diverse markets in offshoring initiatives creates formidable platform for the IT organizations to widen their apprehension of the industry and thereby create plausible suggestions for sustaining in a particular offshore market or devise strategies which could capitalize on the existing facilities and opportunities placed by a particular industry. The information pertaining to offshore markets has recently increased owing to the improvements in the interactions with experts as well as the web. The applications in these offshore markets should be referenced in future contexts for appropriate identification of risks arising from uncertainty. Furthermore, access to newer markets is considered as a reliable source for transforming old investments into profitable ventures (Cassidy, 2016). Generally offshore markets are characterized by impeccable levels of manufacturing proficiency alongside the profound communication of capabilities. Therefore, the IT organizations could opt for apprehension of credible insights in the offshore markets and thus obtain higher returns on investments. The sharing of services is one of the presumptions related to the organizations invested in offshoring. However, the implications of offshoring have enabled companies to opt for contemporary approaches to resolve dilemmatic situations through transition of shared service centers into actual business function units. Therefore, the requirement of shared service centers is limited and thus the organizations are able to save a substantial amount of costs. The positive implications of offshoring have also been associated profoundly with the considerable levels of flexibility obtained through the process. The resourcing model would be improvised with the application of business process outsourcing initiatives which serve as viable contributors to the realization of sustainable growth management (Scheer, 2012). The other profound indications found in case of the offshoring activities include references to the improvement in speed of the activities alongside increasing the prospects for providing round the clock services to the constituents. The constituents have to be associated with the provision of services at reasonable pace which should also be reflected on the enhancement of business and productivity potential of the organization.

The derivation of positive implications from the application of outsourcing initiatives should be implemented in context of the resolution of activities which could facilitate the necessary competitive advantage required by an organization in the complex market demands placed by the IT sector. The list of challenges implemented for the case of IT companies need proper illustration which could provide ample insight into the management of offshoring initiatives (Boehm & Thomas, 2013). The differences in the perceived and real application of the offshoring practices refer to the weaknesses which could be studied for derivation of a reliable impression related to the application and outcome of the offshore practices in IT industry. The requirement of apprehending the pitfalls in offshore activities could be accompanied with a detailed impression of the reasonable solutions which could be implemented for the accomplishment of business objectives relevant to the contemporary characteristics of business in the IT sector. This would help in determination of fundamental requisites for managers in the IT industry to realize higher benefits with the same investment as well as options for exploring new markets and talent pools found in specific countries(Bonham-Carter, 2014). The acquisition of necessary skills which are relevant to the operations of management in offshoring as well as characteristic treatment of definite business issues which are posed in context of modern business initiatives and technological developments in information technology. The capitalization on the individual characteristics observed in the setbacks of the offshoring practices which could be used for finding the prominent areas which are related to characteristics of the suppliers and requirements which can be leveraged for obtaining comprehensive results. The following section details the profound disadvantages which could be observed in case of offshoring activities in the IT industry which are required for moderation of the applicability of offshoring activities in IT sector (Sousa & Oz, 2014).

Disadvantages of the offshoring activities:

The following applications observed in the context of the challenges placed for resources in terms of cultural, infrastructural, legal and geopolitical implications. The foremost application could be realized in context of the supplier immaturity and the developments in the BPO market over the course of 3 years and therefore creates setbacks for obtaining relatable benefits through the application of higher intensity, risk increased levels as well as diligence required for the execution of offshore activities assigned to the suppliers (Baskerville & Wood-Harper, 2016). Furthermore, the application of the revised models of offshoring activities could require service businesses in the IT sector to improve the sophistication and variability of the models which is realized with reference to the inability of IT sector organizations to select appropriate offshore markets. It has been clearly apprehended that offshoring is subject to the aspects of control requirements and the effective offshoring is characterized with the requirements of expertise in the process, systems and practices as well as implementation of cost efficient resources. The support infrastructure has been characterized with limitations in context of the IT related organizations and the beneficiaries of offshore BPO refer to the continued access to sustainable levels of growth (Rautenstrauch, Seelmann-Eggebert & Turowski, 2012) . The growth is cumulatively increased with the requirement of extension on the capacity of the infrastructure ranging from domestic to global level. The development is also instituted from a local government level as well as the overall components of the governance. The implications of local infrastructure have to be revised with the requirement of obstacles in the improvement of capacity. The national issues associated with support infrastructure are also indicative of the requirements in the offshoring activities which can accomplish diverse objectives as well as the resolution of profound issues related to maintenance. The challenges for offshoring are also described in case of innovations which are related to the standard procedures which could enable human interaction as well as the information systems ensuring optimal levels of quality and support assistance alongside dynamic allocation of workflow (Venkatesh, Brown & Bala, 2013). The accomplishment of imposing standard controls on the offshore activities is responsible for standardizing the processes and thus offshore processes have to be modified with the increase in sophistication of delivery and development process. Business process support is associated with the increasing levels of complexity which could determine the development of BPO initiatives and creation of core processes responsible for innovation and experimentation (Rolstadas & Andersen, 2012). The nature and magnitude of the problems are associated with the origin of the offshore capabilities as well as indirect association with offshore resources and service providers. Management practices are responsible for creation of varied pitfalls such as service providers, individual enterprises and formal as well as informal information systems which could render plausible results especially in terms of objectives, delivery models, measurement and contracts alongside the participants in offshoring initiatives. The different flaws which are observed in the case of IT sector result in management of diverse workforce alongside creation of cultural differences as a result of the communication and problem resolution capabilities. The creation of legal and regulatory implications is responsible for creation of flexible approaches to ensure the limitations on political issues associated with the countries in which offshoring is prominently observed. The difference in the practices adopted for management has to be realized in context of practices and policies for enhancing flexible labor allocation (Kern, 2014). The organization has the capability to infer the prospects of different applications of offshoring according to the limitations posed by management practices, management quality, standardized practices and impact of immature suppliers on the efficiency of offshore activities.


The responsibilities of the client are realized in case of recommendations derived from analysis of positives and negative implications of the offshoring activities. The recommendations for the client are inclusive of the establishment of a market which could be used in context of the BPO market and the companies which need security on the opportunities for maturing and sustaining a particular market scenario in IT have to be addressed through establishment of own operations which could be succeeded in the segment (Ogiela & Ogiela, 2014). The clients are supposed to utilize the services of the expert alongside the internal and external perspective which could assist in resolution of superfluous challenges. The solution of the offshoring activity has to be derived through aspects of innovation and flexibility in context of the supplier flexibility. Management should derive adequate inspiration from the requirement of investments which refer to the maturity of information technology which realize in the offshore activities as well as the influence on program management through review of the contract, performance, financial, relationship and resource as well as change management. The transition of an organization’s operational base is derived from the change of the offshore service delivery models alongside the inclusion of experienced managers. The clients should be aware of the investments required in the offshore strategies which are useful for realizing service levels and thereby the opportunities for improvement could be aptly realized alongside establishment of standards to measure the performance of the organization in context of the offshore activities (Jones, 2014). Despite the implications of positive performance in the sector of BPO are required for the finding of newer and functional practices which can ensure feasibility of the service levels. Suppliers in the sector of IT offshoring also have a predefined set of responsibilities which result in the development of attention for focus and service level compliance. As discussed above, offshoring could result in arrangement of different service levels alongside development of volume of the tasks to be completed. Therefore, the suppliers in the IT offshore markets would have to prefer the investments in human resources and R&D activities resulting in feasible apprehension of customer needs, domain expertise, and service assurance and enhanced collaboration of tools and services (Friedman et al, 2013).


The report has conclusively defined the concepts relevant to outsourcing and offshoring alongside revising the potential advantages of offshoring practices in the IT industry. The comprehensive illustration of the setbacks in the offshore activities could also prove to be a vital addition for deriving recommendations to improve the feasibility of the offshoring activities in IT industry.


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